A total of 11 banking institutions have been fined by regulators to the tune of nearly $2 billion dollars after they used instant messaging apps such as iMessage and WhatsApp for business communications. It’s alleged that the financial institutions allowed and, in some cases, even encouraged the use of consumer-grade messaging apps, resulting in scores…
Companies either have an official IM platform and messaging strategy or their employees will pick one for them! Business instant messaging apps have gained tremendous popularity in recent years, with an increasing number of companies opting to use text messaging mobile apps as an alternative to email, phone calls and other methods of communication. In…
Up until the late 1990s and early 2000s, phone calls, Post-it notes and in person discussions accounted for a majority of in-company communications. Back then, connecting and collaborating with your employees was simple and straightforward. Then enter: the internet and mobile technology. The world wide web opened the door to email as a business tool,…
JPMorgan has been slapped with $200 million in fines after the company reportedly allowed employees at the company’s Wall Street division to use the WhatsApp messaging platform to discuss business matters in the course of their work duties in an alleged violation of federal record-keeping laws. The fines were handed down by two separate United…
DMs are rapidly becoming the preferred method of communication in many companies and organizations, as the succinct, to-the-point messages align well with how we naturally communicate — in short bursts rather than long, drawn-out missives. As with any messaging platform, moderation is essential. But what admin portal features and functionalities should you be looking for…
The day got off to a rocky start and continued down that rocky path for many companies using Slack, which reported a “partial outage” beginning around 9:30 a.m EST on Tuesday, February 22, 2022. Primarily affected was Slack’s messaging and chat feature, which was not loading for a portion of users. Although notably, the feature…
Many companies take the easy route by opting to use a consumer-grade messaging mobile app such as WhatsApp, Telegram and Signal. But this strategy can backfire in some costly ways as JPMorgan recently discovered. The company was slapped with $200 million in fines for allowing its staff to use WhatsApp for business-related messages. A messaging…
In many companies, instant messaging has largely taken the place of email, phone calls and other more traditional forms of communication. And it’s easy to understand why; direct messages are quick, easy, direct and they align well with how we naturally tend to communicate. But imagine what would happen if one day, you suddenly lost…
You’re on a call with a client and you’re in the process of closing a really important deal for your bank. It’s the type of engagement that requires a lot of back and forth communication and the client asks, “Can you just text me the information?” As an experienced sales professional, you understand how important…
