In many companies, instant messaging has largely taken the place of email, phone calls and other more traditional forms of communication. And it’s easy to understand why; direct messages are quick, easy, direct and they align well with how we naturally tend to communicate.
But imagine what would happen if one day, you suddenly lost access to your messaging data or discovered this potentially sensitive data was compromised. Think of how often you reference prior messages. All of that historical data could be lost. Or worse, what if that information was shared publicly or with a competitor. The potential for damage to a business is tremendous.
These risks are very real for a vast majority of companies that use platforms such as Slack, WhatsApp and Microsoft Teams. In these cases, your data lives on their servers and as a result, enterprise users are at their mercy when it comes to security, privacy, data retention and so on.
Does Your Company Control and Own its Enterprise Messaging Data?
With a majority of direct messaging platforms, you don’t control or own your data. Control is a significant pain point, especially if sensitive or proprietary information is shared over a messenger app.
Even if a messaging app features end-to-end encryption, there’s no guarantee that your data will remain encrypted for the duration of its retention timeframe on the app or platform that you’re using. This says nothing of the potential for a surreptitious sale of data without the customer’s knowledge. There’s no telling how many data breach cases have occurred when an underpaid messaging app employee sold data to a company’s competitors.
The lack of data ownership is a major problem if you ever decide to leave that messaging platform since you can’t take that data with you. This is most common (and problematic) on platforms that are not designed exclusively for enterprise usage. Just imagine how much historical information could be lost.
How Do You Gain Control and Ownership of Your Enterprise Messaging Data?
To get ownership of your company’s data, all of the data associated with your instant messaging app must “live” on your own private server. This can be a cloud server, an on-premises server in a data center or a virtual private server.
Unfortunately, relatively few instant messaging apps provide users with any degree of control or ownership of their data. SayHey Messenger is one enterprise messaging app that’s designed specifically with businesses in mind, so clients are provided with full ownership and control of their data. This means that your business can control:
- How messaging data is stored and encrypted;
- How long data is retained;
- Where data is stored, and;
- What types of data are stored long term.
SayHey Messenger® is an example of a rather unique instant messaging platform because it’s more than just a stand-alone mobile app. SayHey Messenger® can be integrated into a pre-existing enterprise software platform, like an Enterprise Resource Planning (ERP) platform, a Customer Relationship Management (CRM) software interface, a Business Intelligence (BI) platform or Supply Chain Management (SCM) portal.
This ability to integrate your enterprise messaging platform as a module in your existing software system is ideal because it allows you to centralize operations in a single, central location. This leads to more effective communications. For instance, there’s less chance a user will be distracted as they exit the platform to launch a stand-alone messenger app. The SayHey Messenger’s® instant messaging interface will be right there, embedded within the enterprise platform, so messages can be read and sent from a centralized location with little more than a shift in a user’s glance.
Gain Control of Your Data With the SayHey Messenger® Platform
SayHey Messenger® is a unique business instant messaging platform that solves many of the challenges that companies face when it comes to communication. The team at 7T developed SayHey Messenger® as a method for patching the holes in your company’s messaging situation.
The SayHey Messenger® app features:
- Data sovereignty for control and ownership of all messaging data;
- Fully compliant instant messaging for regulated businesses;
- Seamlessly integrates into existing company software platforms;
- Admin portal for moderation, auditing, and inclusivity;
- SayHey Spaces for company-wide broadcasts and team collaborations;
- Engaging, intuitive user interface for incredible adoption rates;
- Send compliant SMS messages to external users with full data retention; and
- Custom UI with your logo, colors and branding elements for a style that’s all yours.
SayHey Messenger® offers two types of deployment. There is a SayHey Messenger® Business deployment with a mobile app platform and web app portal. SayHey Messenger® Enterprise deployments represent the other option, with all messaging data stored in the client’s private cloud environment and fully integrated within the client’s existing software platforms including mobile applications. This allows users to access their instant messages without leaving the screen, leading to greater productivity, higher user adoption rates and better efficiency.
Consider using SayHey Messenger® as your business messaging platform. And the best part? It’s deployed in a matter of days. Contact us today to learn more about SayHey Messenger®.