An instant messaging app can bring many benefits to a business. But many will overlook the advantages of external messaging capabilities. Others will acknowledge the advantages of being able to text people who don’t have their company’s enterprise messaging app. Bottom line: it is a struggle to find an app that actually works well for external messaging.
The Dynamics of Business Messaging Apps With the Ability to Text External Users
Today’s business messaging apps are great for communicating with colleagues and other users who have installed the application. But there are times when you need to message someone who doesn’t have the app, like a client. This creates challenges since you’re potentially running into regulatory non-compliance issues. This says nothing of the fact that you’ll end up losing control of your business messaging data if you text outside of the official company app.
The Challenges of External Messaging on Business Texting Apps
Business texting apps are associated with major external messaging challenges that bring lots of stress to IT admins and business leaders alike.
This following anecdote offers a good example of how external messaging affects an organization’s messaging practices. You have a bank employee who has been working on a big deal — one of those deals that’s forever viewed as a game-changer, a career pivot point. She needs to communicate with and send documents to the prospective client. The client is understandably reluctant to install the banker’s texting app when it would only be used to communicate for this one deal. Sending a normal text message is way easier, but this places the bank employee in a bad position. She would be violating regulatory compliance requirements like those that apply to messaging data retention and record keeping laws. Yet the ability to text users outside the company’s business messaging app is essential for success. Regulatory compliance challenges are very real for companies using instant messaging apps.
How Do You Solve the External SMS Texting Challenges for Your Business?
The SayHey Messenger® SMS texting app capabilities represent a solution to organizations that are in need of a compliant, user-friendly business messaging app. You don’t need to toggle back and forth between your company’s business messaging app and your iPhone’s SMS texting platform; it’s all centralized in one interface. Users can message colleagues who are texting on their iPhone, Android smartphone, tablet or laptop. They can also send SMS texts to external users and those external users don’t need to install anything. They just send SMS texts as they normally would with any other person. But the company’s side of the messaging thread is fully compliant since it stays within the SayHey Messenger® platform.
The right messaging app will bring practical benefits to a company’s communications and operations as a whole. SayHey Messenger® works for companies both large and small.
Benefits of a Business Messaging App With External SMS Texting Capabilities
SayHey Messenger® is a unique and regulatory-compliant business instant messaging platform that solves many of the challenges that companies face when it comes to communication. The team at 7T developed SayHey Messenger® as a method for patching the holes in your company’s messaging situation.
The SayHey Messenger® app features:
- Data sovereignty for control and ownership of all messaging data;
- Fully compliant instant messaging for regulated businesses;
- Seamlessly integrates into existing company software platforms;
- Admin portal for moderation, auditing, and inclusivity;
- SayHey Spaces for company-wide broadcasts and team collaborations;
- Engaging, intuitive user interface for incredible adoption rates;
- Send compliant SMS messages to external users with full data retention; and
- Custom UI with your logo, colors and branding elements for a style that’s all yours.
SayHey Messenger® offers two deployments: a SayHey Messenger® Business deployment with a mobile app platform (for iOS and Android) and web app portal. There’s also SayHey Messenger® Enterprise deployments, which entail storing all messaging data in the client’s private cloud environment and the platform is fully integrated within the client’s existing software platforms, including mobile applications. This allows users to access their instant messages without leaving the screen, leading to greater productivity, higher user adoption rates and better efficiency.
Consider using SayHey Messenger® as your business messaging platform. And the best part? We can deploy this business messaging solution in a matter of days. Contact us today to learn more about SayHey Messenger®.