A business instant messaging app can bring a slew of benefits as a stand alone platform, streamlining and centralizing an organization’s communications. But the benefits and ROI increase exponentially when you integrate your business messaging app with your existing enterprise software platforms, such as an ERP system or CRM.
SayHey Messenger® is one of the few enterprise messaging applications that can be deployed as a stand-alone platform or integrated within a client’s enterprise platforms, allowing for communication continuity across multiple interfaces. So what are the benefits of messaging app integration and how do these integrations increase ROI?
Achieving Communication Continuity Across Multiple Platforms
When your business instant messaging app is deployed across multiple platforms, users have the ability to pick up where they left off when switching between devices and enterprise software systems. For instance, a user may begin a chat with a client on their mobile device and then, once they return to the office, they may resume that conversation from the chat panel that’s integrated as part of the company’s CRM. This sort of seamless integration allows for greater convenience, continuity and responsiveness, making for stronger communications with clients, customers and colleagues.
Centralizing Communications With a Single Business Instant Messaging Solution
If company leadership fails to designate a single “official” company messaging platform, the employees will select their own communication channels, resulting in the use of multiple, disparate messaging apps. This contributes to the formation of information silos, which stand in the way of effective collaboration. And this says nothing of the regulatory compliance issues that can arise when an organization is using multiple messaging apps, many of which may be consumer-grade platforms that are not intended nor suitable for business use. Companies in highly-regulated industries such as healthcare, finance, investing and insurance must pay extra attention to regulatory compliance due to the potential for significant fines in the event of non-compliance.
All of these points underscore the importance of centralizing communications with a single business instant messaging app that is used company-wide.
Risk Mitigation With a Compliant Business Instant Messaging App
Messaging accounts for a significant area of consideration when it comes to an organization’s risk management and mitigation efforts. An organization can focus its efforts around a single, compliance-friendly business messaging app, ensuring that all data is captured, exported and retained in a manner that is fully compliant with all applicable regulations and laws. This is far easier than attempting to wrangle messaging data from multiple consumer-grade messaging apps that may be utilized across the company.
Additionally, SayHey Messenger® includes internal company-wide instant messaging in addition to external SMS text messaging capabilities all within a single interface. This allows users to communicate with clients, customers and others outside of the company’s virtual walls, all while maintaining full regulatory and legal compliance. What’s more, the message recipient doesn’t need to install an app; they can simply use their native SMS messaging interface to communicate with the SayHey Messenger® user.
The Advantages of Integrating a Business Instant Messaging App
7T’s business messaging app, SayHey Messenger® is available in two deployments. An organization can choose between a web app and mobile app for iOS and Android. This user-friendly text messaging platform can also be integrated into a company’s existing enterprise software systems.
Despite the potential challenges of deploying a new business messaging solution, instant messaging remains an key component of the corporate landscape, with instant messaging being one of the most effective tools for business communication. SayHey Messenger® includes the following features and capabilities.
- Data sovereignty for control and ownership of all messaging data;
- Fully compliant instant messaging for regulated businesses;
- Seamlessly integrates into existing company software platforms;
- Admin portal for moderation, auditing, and inclusivity;
- SayHey Spaces for company-wide broadcasts and team collaborations;
- Engaging, intuitive user interface for incredible adoption rates;
- Send compliant SMS messages to external users with full data retention; and
- Custom UI with your logo, colors and branding elements for a style that’s all yours.
SayHey Messenger® can be deployed in a matter of days too! Contact us today to learn more about SayHey Messenger® and how this business messaging app can help your organization to streamline and supercharge its communications.